Terms & Privacy

Mama's Kitchen, Provincetown, MA. Last updated 2025.

1. Orders, pre-payment & cancellations

All orders are pre-ordered and pre-paid in full before cooking. The weekly order deadline is Sunday at midnight EST. Meals are cooked fresh and made available for pickup or delivery on Monday, 3–6 PM; for larger orders we split the order for freshness — roughly half on Monday and half on Thursday, 3–6 PM. Because every meal is prepared fresh to your order, orders generally cannot be changed or refunded once cooking has begun. If something is wrong with your order, contact us right away and we'll make it right.

2. Freshness, storage & food safety

Meals are fresh, never frozen, and are best enjoyed within 3–4 days of pickup. Keep refrigerated. Reheat thoroughly before eating. Cooked weights are listed on labels; portion sizes are approximate.

3. Allergens

Our food is prepared in a kitchen that handles common allergens (including dairy, eggs, fish, shellfish, soy, wheat, and nuts). We cannot guarantee any item is free of a given allergen. Please list allergies and dietary needs at checkout, and contact us with any concerns before ordering.

4. SMS / text messaging consent

By checking the SMS box and providing your phone number, you consent to receive recurring transactional and order-related text messages from Mama's Kitchen at the number provided, including via automated technology. Consent is not a condition of any purchase beyond order updates. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.

5. Email & marketing consent

If you opt in, we may send you emails and occasional promotions or marketing. You can unsubscribe at any time using the link in any email or by contacting us.

6. Data we collect & how we use it

To operate and improve the business we collect and store information you provide and that is generated by your orders, including: name, contact details, delivery address, age, your stated goal/reason for ordering, meal selections and history, order totals, and communication preferences. We use this data to fulfill orders, plan purchasing and production, understand demand (e.g. popular items and customer trends), and communicate with you. We do not sell your personal information. We share data only with service providers needed to run the business (e.g. payment processing via Stripe, messaging/email delivery). Payment card details are handled directly by Stripe — we never see or store your full card number.

7. Accounts

Ordering requires a free account so we can save your details, preferences, and order history. You are responsible for keeping your login secure and your information accurate.

8. Recurring weekly orders & automatic billing

If you opt into a recurring weekly order and authorize automatic billing, you agree that Mama's Kitchen may securely charge your saved payment method each week for that week's order total (which may vary if you change your plan), around the Sunday order deadline, until you pause or cancel. You can pause or cancel anytime from your account before the weekly deadline. Each charge is receipted by Stripe. Your card is stored securely by Stripe — we never see or store your full card number.

9. Pricing, taxes & fees

Prices are shown pre-tax. Massachusetts sales tax (6.25%) and a 3% card-processing fee are added at checkout. Prices and menu availability may change based on seasonal and local sourcing.

10. Contact

Questions about your order or these terms? Text us at +1 (213) 212-1290, DM @mamaskitchenptown, or use the chat feature. We're happy to help with any accommodations.